1. You have the right to claim your refund in cash when there is a legitimate case proven. We will not deduct any kind of transactions fees, such as Visa Card/MasterCard/NAPS fees or processing fees, from your refund amount.

2. You have the right to receive your refund within 10 calendar days of your original request.

3. You have the right to exchange items purchased within 14 calendar days of purchase. Exchanged items must be in their original sealed packaging.

4. We at Sogha Qatar believe that customer service is the cornerstone of our entire business. We try our best to avoid any issues that may arise during the shopping experience with us, so we make sure that all our policies are transparent and simple to understand. If you need any clarification please do not hesitate to contact us directly.